Designation: Front office executive (Senior)
Reporting to: Manager Front office
Qualifications & experience: A bachelor degree in any field preferably in accounts Minimum 2 year experience in similar field
Knowledge & skills Good communication skills. Should have knowledge of handling personal computers. Ability to direct patient in the earmarked places for procedures Familiar with South Indian languages. Ability to communicate with the patients effectively.
Key Result area: To provide accuracy billing against the doctor’s prescription. To maintain billing as per the hospital rules
Responsibility of Senior Front office staff executive: Must possess the attitude to make the patient understand & explain the cost of procedure. Explain the billing process to the patients and guide them for the procedures. Maintain patient demographic information and data collection systems. Ensure strict confidentiality of financial, discount, other records. Kept records of over payments on customers' accounts. Follow lists of special billing instructions, incorporating charges as delegated by HOD. Prepare & generate duplicate bills as requested by the patient, if necessary. Respond patient and others in person and by telephone to answer inquiries and complaints pertaining to bills, patient deposits, etc., Assist HOD in preparing documentation and other process related to patient care. Ensure proper IP and OP billings. Communicating with the patients in case of delays with the consultant due to emergencies. Guiding the patient regarding appointment for their next visit. Managing overall front office activities on absence of HOD. Check the refund vouchers, credit card slip & denomination, while sending the amount to the accounts. To have a proper follow up in monitoring CQI & Additional CQI. Day to day follow up on Patient ID proof & Photo data.
Preparing CAPA for all CQI & maintain the file for NABH process. Need to update the deaths in online portal & to have a proper record of death books & death certificates.
Will supervise Errors of registration and billings Closing of all day to day IP bills QIS of registration, billing errors, ID proof data and non captured photos
Will participate in: Attending Front office meeting. Attending monthly CQI meetings. Attending personality development classes. Attending the conference related to Front office